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(603) 497-4897
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Service Excellence Survey
Your feedback is very important to us. Please help us to better serve you by taking a few minutes of your time to fill out our service excellence survey.
How Do You Rate the Following?
OFFICE STAFF
Professionalism of office staff
5 - Excellent
4
3 - Average
2
1 - Poor
0 - Did Not Experience
Ease of setting up an account
5 - Excellent
4
3 - Average
2
1 - Poor
0 - Did Not Experience
Ease of placing an order
5 - Excellent
4
3 - Average
2
1 - Poor
0 - Did Not Experience
Knowledgeable (overall)
5 - Excellent
4
3 - Average
2
1 - Poor
0 - Did Not Experience
Billing
5 - Excellent
4
3 - Average
2
1 - Poor
0 - Did Not Experience
Service
5 - Excellent
4
3 - Average
2
1 - Poor
0 - Did Not Experience
Explanation of products we offer (HVAC, Bioheat, Emergency Services)
5 - Excellent
4
3 - Average
2
1 - Poor
0 - Did Not Experience
SERVICE DEPARTMENT
Time avaliablity for your order placed
5 - Excellent
4
3 - Average
2
1 - Poor
0 - Did Not Experience
Professonalism of service technician
5 - Excellent
4
3 - Average
2
1 - Poor
0 - Did Not Experience
Service Tech on Time
5 - Excellent
4
3 - Average
2
1 - Poor
0 - Did Not Experience
Satisfaction w/service performed
5 - Excellent
4
3 - Average
2
1 - Poor
0 - Did Not Experience
Knowledge of additional products we offer
5 - Excellent
4
3 - Average
2
1 - Poor
0 - Did Not Experience
DELIVERY DEPARTMENT
Professonalism of delivery driver
5 - Excellent
4
3 - Average
2
1 - Poor
0 - Did Not Experience
Slips left at designated area
5 - Excellent
4
3 - Average
2
1 - Poor
0 - Did Not Experience
Overall safety (e.g.,truck operation maneuvering, driver behavior, etc)
5 - Excellent
4
3 - Average
2
1 - Poor
0 - Did Not Experience
Knowledge of additional products we offer
5 - Excellent
4
3 - Average
2
1 - Poor
0 - Did Not Experience
Overall Experience/Recommendations
Overall Experience
5 - Excellent
4
3 - Average
2
1 - Poor
0 - Did Not Experience
How likely are you to recommend our company to a friend or relative
5 - Excellent
4
3 - Average
2
1 - Poor
0 - Did Not Experience
Over the last 6 months have you experienced any significant problem / issue with your service?
Yes
No
If yes, what type of problem(s) did you experience?
How well was it resolved?
Exceeded Expectations
Met Expectations
Below Expectaions
Not Resolved
Didn't Report
(please explain in the comment section)
Comments or suggestions about how we could improve :
How did you hear about us?
Internet
Television
Brochure
Newspaper
Friend/Relative
Trucks on Road
Other (Specify)
Customer Information (optional):
Name
First
Last
Email
Address
Street Address
Address Line 2
City
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Thank you for your time. As your local family owned fuel oil dealer It is important to us that you feel like part of our family. It is our goal not only to exceed any and all expectations of our services but that all of our staff members are there to help when you need them.
