Service Plans

Service Plans

At Putnam Fuel we’ve learned how critical regular service and maintenance plans are to the efficient, safe and cost-effective operation of our clients‘ equipment. To that end, we’ve continued to offer 3 levels of maintenance for you to choose from. Additionally, we’ve created our “Tank Protection Program” and our “Putnam Fuel Loyalty” program to provide an added level of value that you won’t want to go without. Are you interested in adding peace of mind, savings and a higher level of protection for your homes heating and A/C investment this year? Get in touch with Putnam Fuel here and we’ll show you how.

Premium Service Plan

Annual Efficiency Tune-up

Your annual heating system tune-up will keep your equipment running efficiently, which saves on fuel usage and extends the life of your heating system.

Priority Service

If your system needs repair; our service plan customers will be put at the top of our response list.

50% Discount on Parts & Labor

Receive a 50% discount on parts and labor if they are in need of repair or replacement.

(Excludes heating system installations.)

Tanksure® Oil Tank Inspection & Replacement Warranty

Test your aboveground oil tank’s thickness levels using EPA-approved testing technology. Plan coverage is for one fuel oil tank per residence. Additional coverage must be added for multiple tanks.

Basic Service Plan

Annual Efficiency Tune-up

Priority Service

15% Discount on Parts & Labor

Add On Services

Premium Air Conditioning Plan

Annual Efficiency Tune-up

Your annual cooling system tune-up will keep your equipment running efficiently for reliable comfort and energy savings all year long.

Priority Service

If your system needs repair; our service plan customers will be put at the top of our response list.

50% Discount on Parts & Labor

Receive a 50% discount on parts and labor if they are in need of repair or replacement. Excludes air conditioning system installations.

Basic Air Conditioning Plan

Annual Efficiency Tune-up

Priority Service

15% Discount on Parts & Labor

Excludes air conditioning system installations.

The TankSure® Program

Oil Tank Inspection & Replacement Warranty

Only available with Premium or Basic Plan

An annual ultrasonic tank inspection enables us to evaluate the safety and integrity of your aboveground oil tank. This is important for your safety, savings, comfort, and investment in your home.

• $1,000 Tank Replacement Payment for qualifying tanks
• $200 Tank Replacement Coupon for disqualifying tanks

General Conditions

1. We reserve the right to inspect and approve the heating system to be covered by each plan. Units that do not comply with all current codes and regulations may not be covered under these plans. All heating and air conditioning systems must pass inspection for service plan coverage.
2. Service plans are in effect for one year from the date of your systems first cleaning and inspection. Payment is expected within 30 days from the billing date unless otherwise requested in advance. Plans renew automatically each year on the anniversary of your first cleaning unless terminate by either party.
3.Service calls made after hours (after closing Monday through Friday, weekends or holidays) caused by mechanical failure resulting in “No Heat” will be covered by the Putnam Premium and Basic plans accordingly. All other calls at these times from customers requiring service (e.g., for water leaks, A/C not working, etc.) will be billed at the standard hourly rate in effect at the time (i.e., time-and-a-half).
4. Service plans are transferable when the property changes hands, provided both parties agree to terms of the contract.
5. Underground oil storage tanks, storage tanks larger than 330 gallons and tanks with pre-existing conditions are not covered under these service plans.
6. These plans do not cover problems resulting from customers setting thermostats improperly, failing to reset circuit breakers or replace fuses, failing to maintain proper boiler water level or pressures, and/or leaving emergency switches in the “off” position.
7. Plans do not cover problems directly related to fuel flow from outside storage tanks.
8. Plans do not cover any parts or labor required as result of abnormal conditions such as fire, flood, water, hurricane, lightning, unusual power supplies, war or acts of God.
9. We will not in any event be liable and we disclaim all liability for incidental or consequential damages relating to or arising from any leakage, spillage or other escape of heating oil or any other liquid from the heating oil tank, oil lines, or any part of the heating system for any reason whatsoever. Customer releases Putnam Fuel from incidental, special, or consequential damages arising from ANY cause. Plans do not cover, and we will not be liable for contamination of soil, or other property damages or personal injury.
10. We will not be held responsible for damage due to frozen heating system, frozen pipes or other problems listed in condition no. 7, including inadequate fuel supply for any reason, including delinquent payments on account; we will not be liable for any delay or failure to supply service, materials or labor because of conditions beyond our reasonable control.
11.This agreement may be terminated by Putnam Fuel and work will become billable if anyone other than a Putnam Fuel service technician does any work on equipment covered by this agreement.
12. Putnam Fuel reserves the right to make any changes to these plans as deemed necessary, including but not limited to addition or deletion of covered parts, price adjustments, etc.
13. Parts covered with Asbestos are excluded from agreements.
14. Putnam Premium and Basic plan coverages do not apply to new heating, air conditioning installations or oil tank installations constituted as major work/renovations.